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Terms and Conditions

This is a courtesy translation. The German original is the legally binding version: Allgemeine Geschäftsbedingungen.

Here you'll find the terms under which you can use DolmiDesk™.

Last updated: 12 August 2026

1. Scope and contracting parties​

1.1 These Terms and Conditions (T&Cs) apply to the use of the software-as-a-service application DolmiDesk™ (available at app.dolmidesk.com) as well as the associated website dolmidesk.com.

1.2 The provider and contracting party is:

1.3 DolmiDesk™ is aimed at sign language interpreters and translation service providers, and therefore at people who enter into the contract in the exercise of their professional or self-employed activity (business operators within the meaning of § 14 BGB). If you exceptionally enter into the contract as a consumer within the meaning of § 13 BGB, mandatory consumer protection provisions take precedence over these T&Cs; see in particular Clause 9.

1.4 Deviating terms and conditions of the customer do not apply unless we have expressly agreed to them in text form.

2. Description of services​

2.1 DolmiDesk™ is a web-based application for managing interpreting assignments and billing. It includes in particular:

  • connecting a Google Calendar and automatically importing appointments as assignments,
  • managing clients, recipients, cost bearers, and billing models,
  • calculating fees, travel time, travel expenses (including travel expense chains), and cancellation fees,
  • creating invoices as PDFs as well as e-invoices (ZUGFeRD, and XRechnung for public sector clients),
  • sending invoices and payment reminders by email,
  • audit-proof storage of the generated documents as well as export functions (including GoBD export, complete data export).

2.2 The scope of functionality is the same across all plans. The plan description available on dolmidesk.com at the time the contract is concluded is decisive. The plans currently differ exclusively in the number of invoices you can create per calendar month and in the scope of support:

  • Start: up to 12 invoices per calendar month. Support via handbook and FAQ as well as by email with no guaranteed response time.
  • Standard: up to 24 invoices per calendar month. Guaranteed email support with a response within 24 hours on business days. Also includes personal onboarding as well as a one-time migration of your existing data.
  • Pro: unlimited invoices. Priority support as well as early access to new features; otherwise as Standard.

2.2a If a calendar month's invoice quota is used up, we'll notify you within the application and offer you the option to switch to a larger plan. Until you switch or until the start of the following month, no further invoices can be created that month; the quota becomes fully available again at the start of the following month. Your data and the invoices already created remain usable and unchanged throughout. Exceeding the quota is not technically possible; no automatic add-on billing or subsequent charging takes place as a result.

2.3 Regardless of the plan booked, you always have access to: the complete export of your data (Art. 20 DSGVO) as well as the application's security features (encrypted transmission and storage, two-factor authentication, passkeys).

2.4 DolmiDesk™ is a tool, not legal, tax, or accounting advice. The calculations – in particular under JVEG, HessBGGAV, and comparable regulations – are performed automatically to the best current technical standard based on the information you provide. Responsibility for the legal and factual accuracy of the invoices created, as well as for compliance with tax obligations, lies with you.

2.5 Availability also depends on third-party services (in particular calendar interfaces, routing providers, payment service providers, hosting). We accept no liability for their outages, disruptions, or interface changes. Uninterrupted availability is not owed; we announce planned maintenance work in advance whenever possible.

3. Conclusion of contract, beta program, and trial period​

3.1 Access to DolmiDesk™ is currently by invitation only. By submitting the application form at dolmidesk.com/join-beta, you are not making a binding offer to purchase; no costs are incurred and no payment data is collected.

3.2 After reviewing your application, you may receive an acceptance by email containing a payment link. The contract is concluded once you complete the order process via this link and we provide you with access.

3.3 Trial period: After the contract is concluded, you can try DolmiDesk™ free of charge for 14 days. If you cancel within this period, no costs are incurred. Otherwise, the contract converts into the paid subscription you booked.

3.4 Nature of the beta version. DolmiDesk™ is in a beta phase and is under continuous development. Individual features may still be incomplete, contain errors, or change; individual features may be added or removed within the scope of Clause 8. We provide the application during the beta phase with the diligence of a proper business operation, but cannot guarantee any particular availability or freedom from errors. You should therefore regularly back up your data using the export functions provided (Clause 11.4). Your statutory warranty and consumer rights, as well as the liability provisions under Clause 11, remain unaffected by this.

3.5 Feedback. We welcome feedback on the beta version. If you send us suggestions, bug reports, or improvement ideas, we may use them to further develop DolmiDesk™ without you incurring any claims or costs as a result. We process any personal data involved in accordance with our Privacy Policy.

4. Term and termination​

4.1 The subscription is concluded for an indefinite period and is billed either monthly or annually, depending on the billing period chosen.

4.2 You can terminate the contract at any time, effective at the end of the current billing period – in text form (e.g., by email to support@dolmidesk.com) or via the corresponding function within the application.

4.3 We may terminate the contract with three months' notice, effective at the end of a billing period. The right to extraordinary termination for good cause remains unaffected for both parties.

4.4 Before the contract ends, you can export your data yourself at any time (complete data export as well as GoBD export). After the contract ends, we delete your user account and the content data you recorded, unless statutory retention obligations prevent this. Details are governed by the data processing agreement.

5. Prices and payment​

5.1 The prices of the plan booked at the time the contract is concluded apply. All prices are net prices plus the applicable statutory value-added tax.

5.2 The fee is payable in advance for the respective billing period. Payment processing is handled via our payment service provider; the available payment methods are shown to you during the order process.

5.3 If you fall into payment default, we may temporarily suspend access after prior notice. Your data remains stored during this time and is not deleted.

6. Price guarantee for beta participants​

6.1 If you book a Pro plan as part of the beta program, the beta price of €39.00 net per month or €390.00 net per year applies to you – for the entire term of your contract, even after the beta phase ends. During the beta phase, the Pro plan has no limit on the number of invoices (Clause 2.2).

6.2 The price guarantee is tied to the uninterrupted continuation of your contract. It lapses if the contract is terminated – for any reason and by either party. The then-current prices apply to any later new contract.

6.3 Clause 7 remains unaffected by the price guarantee. The beta price serves as the starting value in this context: it is only adjusted unilaterally within the index-linked limit under Clause 7.1; any further-reaching change will be offered to you under Clause 7.2 and only takes effect with your consent. Your price advantage relative to the then-current regular list prices is preserved.

7. Price adjustment​

Prices may change over the course of a longer contractual relationship. We deliberately distinguish between two cases here: a narrowly limited adjustment tied to an official index (Clause 7.1) and any change going beyond that, which only takes effect with your consent (Clause 7.2).

7.1 Index-linked adjustment​

7.1.1 We are entitled to adjust the agreed fee at most once per calendar year to offset changed costs for operations, infrastructure, support, and further development.

7.1.2 The amount of the adjustment is limited to the change in the Consumer Price Index for Germany (VPI, 2020 = 100) published by the Federal Statistical Office (Statistisches Bundesamt), compared to the same month of the previous year. The most recently published index figure at the time of the announcement is decisive.

7.1.3 The adjustment applies in both directions: if the index falls, we reduce the price by the same proportion. An increase is excluded unless it is based on a corresponding index change; an increase in our margin is not possible under this clause.

7.1.4 We announce the adjustment at least one month before it takes effect in text form (usually by email to the address you have provided). The announcement states the previous and the new price, the effective date, and the index figure used, so that you can verify the adjustment yourself.

7.2 Further-reaching price changes (change offer)​

7.2.1 We do not make price changes that go beyond Clause 7.1 unilaterally. We may offer you such a change; it only takes effect if you agree to it.

7.2.2 We announce such an offer at least one month before the intended effective date in text form, and separately draw your attention to the significance of your conduct as well as to your right of termination under Clause 7.3.

7.2.3 If you continue the contract after the intended effective date without terminating or objecting to the offer by that time, your consent is deemed to have been given. If you object, the change does not take effect; in that case, we may terminate the contract as an ordinary termination under Clause 4.3.

7.2.4 A change offer is not limited in amount – it does not take effect without your consent in any case. The maximum amount under Clause 7.1 applies exclusively to the unilateral, index-linked adjustment.

7.3 Right of termination and consumers​

7.3.1 Under Clause 4.2, the contract can be terminated at any time, effective at the end of the current billing period. You can therefore end it before any price change takes effect. If a change takes effect at a time when you could not terminate due to a prepaid period, we grant you a special right of termination effective as of the effective date and reimburse prepaid fees on a pro-rata basis.

7.3.2 If you are a consumer within the meaning of § 13 BGB, the following applies in addition: within the first four months after the contract is concluded, we will not increase prices (§ 309 No. 1 BGB). Changes under Clause 7.2 only take effect for you with express consent; the deemed-consent provision under Clause 7.2.3 does not apply.

7.4 Scope of application​

This provision applies to all tariffs and plans – including those introduced in the future – as well as to the beta price under Clause 6.

8. Changes to the scope of services​

8.1 DolmiDesk™ is under continuous development. We are entitled to change the composition of the plans, in particular to add new features and to remove individual features.

8.2 We may make changes that do not adversely affect the contractually owed scope of services – such as additional features, technical improvements, or adjustments to the user interface – at any time.

8.3 If a feature that is material to the contractual use is discontinued, we will announce this at least one month in advance in text form. If the change is not reasonable for you, you can terminate the contract with extraordinary effect as of the date the change takes effect; we will reimburse prepaid fees on a pro-rata basis.

8.4 Changes that we are required to make due to a change in the law, an official or judicial order, or a change on the part of a third-party provider (e.g., the discontinuation of an interface) may also be made at short notice. In this case, we will inform you without delay.

9. Right of withdrawal​

9.1 If you are exceptionally a consumer within the meaning of § 13 BGB, you have a statutory right of withdrawal. We inform you about the requirements, deadlines, and consequences in a separate withdrawal policy during the order process.

9.2 For digital services, the right of withdrawal may lapse prematurely if we begin performance at your express request before the withdrawal period has expired and you have confirmed that you thereby lose your right of withdrawal.

10. Duties to cooperate​

10.1 You keep your access credentials secret and protect them from access by third parties. If you suspect misuse, please inform us without delay.

10.2 You ensure that you are authorized to process the personal data of third parties (e.g., your clients) that you record in DolmiDesk™, and you observe your own data protection and professional obligations when doing so – in particular any duty of confidentiality under § 203 StGB.

10.3 You review the invoices and billing details created by DolmiDesk™ on your own responsibility before sending them.

11. Liability​

11.1 We are liable without limitation for intent and gross negligence, for injury to life, body, or health, under the Product Liability Act (Produkthaftungsgesetz), and to the extent of any guarantee we have assumed.

11.2 In the case of simple negligence, we are liable only for the breach of a material contractual obligation (cardinal obligation) whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely. In this case, liability is limited to the foreseeable damage typical for this type of contract.

11.3 Beyond this, liability is excluded – in particular for damage arising from incorrect or incomplete input, from a failure to review the invoices created, or from outages of third-party provider services.

11.4 You should regularly back up your data using the export functions provided. We are liable for data loss only to the extent that would also have arisen with proper data backup on your part.

12. Data protection​

12.1 Information on the processing of personal data can be found in our Privacy Policy.

12.2 To the extent that we process personal data on your behalf, this is done on the basis of a data processing agreement pursuant to Art. 28 DSGVO. You can access this, as well as the documents on technical and organizational measures and the list of subprocessors, within the application under Settings → Data Protection.

13. Changes to these T&Cs​

13.1 We may change these T&Cs to the extent necessary to adapt to a changed legal situation, to case law from the highest courts, or to changed technical or economic circumstances, and provided this does not unreasonably disadvantage you.

13.2 We announce changes at least one month before they take effect, in text form. If you do not object before they take effect, they are deemed accepted; we separately point this out in the announcement. If you object, either party may terminate the contract effective as of the date the change takes effect. Price adjustments are governed exclusively by Clause 7.

14. Final provisions​

14.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, mandatory consumer protection provisions of your country of residence remain unaffected.

14.2 If you are a merchant, a legal entity under public law, or a special fund under public law, Frankfurt am Main is the exclusive place of jurisdiction.

14.3 Should any provision of these T&Cs be or become invalid, the validity of the remaining provisions remains unaffected.

14.4 The language of the contract is German. Translations are provided for informational purposes only.

14.5 The European Commission provides a platform for online dispute resolution: ec.europa.eu/consumers/odr. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

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