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Terms and Conditions

This is a courtesy translation. The German original is the legally binding version: Allgemeine Geschäftsbedingungen.

Here you'll find the terms under which you can use DolmiDesk.

Last updated: 14 October 2026

Scope and contracting parties​

1.1 These Terms and Conditions (T&Cs) apply to the use of the software-as-a-service application DolmiDesk (available at app.dolmidesk.com) as well as the associated website dolmidesk.com.

1.2 The provider and contracting party is:

1.3 DolmiDesk is aimed at interpreters and translation service providers. We conclude contracts exclusively with business operators (Unternehmer) within the meaning of § 14 BGB. By placing your order, you confirm that you are acting in the exercise of your commercial or self-employed professional activity. You cannot book DolmiDesk as a consumer within the meaning of § 13 BGB.

1.4 Deviating terms and conditions of the customer do not apply unless we have expressly agreed to them in text form.

Description of services​

2.1 DolmiDesk is a web-based application for managing interpreting assignments and billing. In every plan, it includes in particular the following core features:

  • connecting a Google Calendar and turning appointments into assignments with one click (in the Pro plan, additionally automatically in the background, Clause 2.2),
  • managing clients, recipients, cost bearers, and billing models (including hourly rates, rounding, cancellation fees, flat fees),
  • automatically calculating fees, travel time, travel expenses (including travel expense chains for follow-up appointments), and cancellation fees,
  • creating invoices from completed assignments as PDFs based on your own template as well as e-invoices (ZUGFeRD, and XRechnung for public sector clients),
  • creating and sending cost estimates (including a binding period),
  • sending invoices with attachments by email,
  • a three-stage dunning process, including sending the payment reminders you create,
  • audit-proof storage of the generated documents (document vault) as well as export functions (including GoBD export for your tax advisor and tax audits, data export).

Which features are available beyond these depends on the plan booked (Clause 2.2).

2.2 Plans. The plan description available on dolmidesk.com at the time the contract is concluded is decisive. Every plan includes the core features under Clause 2.1. The plans differ in their assignment quota (Clause 2.2a), in additional features, and in the scope of support:

  • Start: up to 8 assignments per calendar month and the core features under Clause 2.1. No support is promised: the handbook and FAQ are available to you, and you can report bugs via the contact form within the application, without any promised response time.

  • Standard: up to 24 assignments per calendar month. In addition to Start: analytics for assignments, invoices, and cost estimates with CSV export, as well as automatic sending of payment reminders. Also email support with a first response within 3 business days, personal onboarding (setting up your account and calendar connection together), and a one-time migration of your existing client data and invoices (data migration).

  • Pro: unlimited assignments. In addition to Standard:

    • the Autopilot: automatic import of calendar appointments in the background, as well as automatic creation of invoices and their automatic sending to the cost bearer,
    • Tax and accounting: receipts with automatic reading of amounts (text recognition), a cash-basis income statement (EÜR) and VAT overview, DATEV export of your receipts for your tax advisor, an automatic copy (BCC) of sent invoices to your tax advisor or bookkeeper, and reading in bank statements (currently N26), which matches payments to invoices,
    • API access with your own keys,
    • the AI assistant: connecting an AI assistant to your account via the Model Context Protocol (MCP) under Clause 2.6.

    Also priority email support with a first response within 24 hours, counting only hours that fall on business days, personal onboarding, data migration, and early access to new features as preview features under Clause 8.5.

Business days within the meaning of these T&Cs are Monday to Friday, excluding public holidays in Hesse as well as 24 and 31 December. For the Standard and Pro plans, our Service Level Agreement (SLA) applies in addition. It governs in particular the service hours, the handling of support requests, response times, availability, and credits if we do not meet these commitments. The SLA does not apply to the Start plan; no particular availability, response times, or credits are promised there. We handle security incidents and matters concerning our obligations as a processor under the DSGVO without undue delay in every plan, independently of the SLA.

2.2a Assignment quota. In the Start and Standard plans, the number of assignments (orders) you can newly create per calendar month is limited. The following counting rules apply:

  • Every assignment created in the calendar month counts – whether by hand, by import from the calendar, or by duplication. What counts is the time of creation in German time (Europe/Berlin), not the date of the assignment itself.
  • If you delete an assignment that has not yet been billed, its slot in the quota of the month in which it was created becomes free again.
  • Cancellation invoices, correction invoices, payment reminders, and cost estimates never count.
  • The first transfer of your existing data from your previous system does not count (one-time data migration per account). Later imports count like assignments created by hand; on your request, we can exempt a further migration from the quota in individual cases as well. Importing appointments from your calendar is not an import in this sense; it counts under the first point.
  • Unused slots in the quota expire at the end of the calendar month; they are not carried over to the following month.

If a calendar month's quota is used up, no new assignments can be created until you switch to a larger plan (Clause 2.2b) or until the start of the following month. At that point, we notify you within the application and offer you the switch. When importing from the calendar, you can select at most as many appointments as there are free slots left in the current month. At the start of the following month, the quota becomes fully available again; you can then create the assignments you could not create before (the calendar import currently reaches back up to 365 days).

The quota restricts only the creation of new assignments. You can bill existing assignments regardless of the quota, and you can cancel, correct, and send payment reminders for the resulting invoices regardless of the quota. Your data and all documents already created remain usable and unchanged throughout. Exceeding the quota is not technically possible; there is therefore no automatic plan change, no automatic add-on, and no subsequent charge.

2.2b Changing plans. You can switch to a larger plan (upgrade) at any time. The upgrade takes effect immediately; our payment service provider charges the price difference for the current billing period on a pro-rata basis. A switch to a smaller plan (downgrade) takes effect at the end of the current billing period. You change your plan in the customer portal (Clause 4.2).

Once a downgrade takes effect, features not included in the new plan are no longer available. Your data remains stored, viewable, and exportable; nothing is deleted because of a downgrade. Automations not included in the new plan – such as automatic invoice creation per cost bearer, automatic sending of payment reminders, and automatic import from the calendar – are switched off; we will let you know. If the new plan's quota is already used up in the current calendar month, your existing assignments remain fully usable; only new assignments cannot be created until the start of the following month.

2.3 Regardless of the plan booked and of the state of your assignment quota, you have access to:

  • the export of your data (data export, Art. 20 DSGVO) as well as the GoBD export,
  • a copy of your personal data (Art. 15 DSGVO),
  • the deletion of your user account,
  • the application's security features (encrypted transmission, encrypted storage of the database, additional encryption of sensitive data and files with their own keys, two-factor authentication, passkeys),
  • viewing and downloading all documents already created,
  • cancelling and correcting invoices already created, as well as payment reminders for them.

If your access is locked under Clause 4.4 or 5.3, then, notwithstanding this clause and Clause 2.2a, you can only export your data (including the GoBD export), retrieve a copy of your personal data under Art. 15 DSGVO, and delete your account.

2.4 DolmiDesk is a tool, not legal, tax, or accounting advice. The calculations – in particular under JVEG, HessBGGAV, and comparable regulations – are performed automatically to the best current technical standard based on the information you provide. Responsibility for the legal and factual accuracy of the invoices created, as well as for compliance with tax obligations, lies with you.

2.5 Availability also depends on third-party services that we integrate or that you connect (in particular calendar interfaces, routing and map services, the email delivery service, payment service providers). For outages, disruptions, or interface changes of these services, we are liable only in accordance with Clause 11; your statutory rights, in particular to a price reduction (Minderung), remain unaffected. We do not count the operation of the application at our own hosting provider among these third-party services. Uninterrupted availability is not owed; we announce planned maintenance work in advance whenever possible. For the Standard and Pro plans, the availability commitments of the Service Level Agreement apply in addition; under it, outages of our hosting provider count as unavailability, whereas outages of the third-party services named above do not.

2.6 AI assistant. In the Pro plan – including during the trial period – you can connect an AI assistant of your choice to your account via the Model Context Protocol (MCP). We name in the application which assistants can be connected; there is no entitlement to support for any particular assistant. The following applies to the connection:

  • Connecting, switching off and disconnecting. The function is switched off until you switch it on in the application; even then, a connection to an AI assistant only comes into being when you confirm it in the application or create a key for the assistant there. You can switch the function off under Settings → Connectors ("AI assistant") and disconnect any connection there at any time; both take effect immediately. You can switch the function on there or on the page on which you confirm a connection.
  • Scope. A connection has full access to your account, as far as the tools of the interface reach; individual rights cannot be deselected. The assistant can read your data, including the data of your clients; it can create and change orders, cost estimates, clients, cost bearers and payments, create invoices and cancel them by cancellation invoices, create payment reminders, and send invoices, payment reminders and cost estimates by email – to the address stored in the record or to another address you name to it, with a subject and a text for that one email. It can enter and change the email address and the copy address (Cc) of cost bearers and the contact email address shown on your invoices, but not for a cost bearer for which an automation or the automatic sending of payment reminders is switched on. It can show you invoices, cancellation invoices, correction invoices, cost estimates and payment reminders as well as previews of them and of templates as PDF in a viewer within its provider's application; for this, the PDF file is transmitted to that application. An invoice that has been created cannot be deleted, only cancelled by a cancellation invoice.
  • Your instruction. By connecting, you instruct us to transmit the content of your account that the assistant retrieves to the provider of the assistant. You choose the provider yourself, and you conclude the contract with it yourself. It is not our subprocessor and does not act on our behalf (Clause 12.4).
  • Actions of the assistant. What the assistant does in your account through the connection counts as your own action – including an invoice it creates and an email it sends. Therefore review what your assistant presents to you for approval before you approve it; Clause 10.3 applies accordingly.
  • Safeguards. We limit what a misguided assistant can do: every tool that changes data is marked so that your assistant can ask you for approval before calling it; whether it does so depends on the assistant and your settings there. The assistant creates an invoice, sends an email and cancels an invoice only after a preview; the application then carries out only what the preview showed. Before sending, the preview shows the recipient address, subject and text and points out when the recipient address is not the one stored in the record; any change after the preview prevents the send. The copy to your tax advisor or bookkeeper (BCC in the settings) and your bank details can only be changed in the application itself, and only there can automations and the automatic sending of payment reminders be switched on. Per connection and calendar day, at most 50 invoices (cancellation invoices included) and 50 emails are possible. The application marks orders, cost estimates and invoices that the assistant creates or issues, as well as payments it records and emails it sends, with "via AI assistant". These safeguards do not replace your review.
  • Liability. For damage based on decisions of the assistant or its provider, we are liable only in accordance with Clause 11; for the safeguards of this clause, we are answerable in accordance with Clause 11.

Conclusion of contract, trial period, and beta program​

3.1 Order and conclusion of contract. You book a plan via the order process on dolmidesk.com. It is completed on the checkout page of our payment service provider, Stripe. The presentation of the plans on our website does not yet constitute a binding offer. In the order process, you

  • choose the plan and the billing period (monthly or annually),
  • enter your billing address and, where applicable, your VAT identification number,
  • store a payment method, for example a credit card or a SEPA Direct Debit mandate,
  • confirm that you are ordering as a business operator within the meaning of § 14 BGB (Clause 1.3) and that you accept these T&Cs and the Service Level Agreement; we also point you to our Privacy Policy.

We collect the fees under Clause 5 via the stored payment method, for the first time after the trial period ends, or immediately if you order again for an existing account (Clause 3.3). You can check and correct your entries on the checkout page at any time before submitting them. By completing the order process, you make a binding offer. We accept it with the confirmation shown to you immediately afterwards; this concludes the contract. We do not store the contract text separately for you; you can access and save these T&Cs and the Service Level Agreement on dolmidesk.com at any time. The language of the contract is German (Clause 14.4). The obligations under § 312i (1) sentence 1 nos. 1 to 3 BGB are excluded to the extent permitted between business operators (§ 312i (2) sentence 2 BGB).

3.2 Provision of access. We set up your access to DolmiDesk automatically, immediately after the contract is concluded. You then receive an email at the address you entered in the order process, with a link that lets you set your password – as a rule within a few minutes of the conclusion of the contract. If no email arrives, please check your spam folder and write to us at support@dolmidesk.com.

3.3 Free trial period. On the first order for an account, the contract starts with a free 30-day trial period. The trial period runs from the conclusion of the contract (Clause 3.1) and ends exactly 30 days (720 hours) later. If, for reasons for which we are responsible, you receive your access later than one business day after the conclusion of the contract, we extend the trial period by the length of the delay. If you cancel before it expires (Clause 4.2), the contract ends when the trial period expires, and no costs are incurred. Otherwise, when the trial period expires, the contract converts into the paid subscription you booked: the first billing period begins, and we collect the fee for it via the stored payment method for the first time (Clause 5.2). The free trial period is available once per account; if you order again for an existing account, the paid period begins immediately.

3.4 Beta program. Participation in the beta program is possible only by our personal invitation; there is no entitlement to it. Anyone who is invited receives a personal order link and a personal beta code from us and uses them to book the Pro plan at the beta price under Clause 6 (contract at the beta price). Clauses 3.1 to 3.3 apply accordingly to this booking; in the order process, you additionally accept the Beta Terms. The Beta Terms additionally apply to every booking at the beta price, regardless of the order link through which it is made. To the extent that they expressly deviate from these T&Cs or the Service Level Agreement, they take precedence.

3.5 Further development. DolmiDesk is under continuous development. Features may change, be added, or be removed in the process; Clause 8 applies to this. The availability we owe is governed by Clause 2.5 and, in the Standard and Pro plans, additionally by the Service Level Agreement. Back up your data regularly using the export functions provided (Clause 11.4). Your statutory warranty and consumer rights, as well as the liability provisions under Clause 11, remain unaffected.

3.6 Feedback. We welcome feedback on DolmiDesk. If you send us suggestions, bug reports, or improvement ideas, answer a survey, or talk to us about DolmiDesk, we may use your feedback, your answers, and our notes on them to further develop DolmiDesk without you incurring any claims or costs as a result. No remuneration and no entitlement to implementation arise from this. We process any personal data involved in accordance with our Privacy Policy.

Term and termination​

4.1 The subscription is concluded for an indefinite period and is billed either monthly or annually, depending on the billing period chosen.

4.2 You can terminate the contract at any time, effective at the end of the current billing period, or before the trial period expires effective at its end (Clause 3.3). You can cancel

In the customer portal, you can also change your plan (Clause 2.2b), retrieve your invoices, and change your payment method, billing address, and VAT identification number.

4.3 We may terminate the contract with three months' notice, effective at the end of a billing period. The right to extraordinary termination for good cause remains unaffected for both parties.

4.4 After the contract ends. Before the contract ends, you can export your data yourself at any time (data export as well as GoBD export). When the contract ends, we lock your account. It then remains reachable for another 60 days: you can still log in, but only to export your data and to delete your account. After these 60 days have passed, we delete your user account and the content data you recorded, at the latest 90 days after the contract ends. We remind you of the deletion by email at least 14 days beforehand. The data is removed from backup copies in the course of the regular rotation. Details are governed by the data processing agreement (Clause 12.2).

Keeping your invoices and other business records (for example under § 147 AO and § 14b UStG) is your own obligation. Therefore, download your GoBD archive before the deletion and keep it for the statutory periods. After the deletion, we cannot restore your data. To the extent that we ourselves are subject to statutory retention obligations, we block the data concerned for their duration and delete it afterwards.

4.5 Deleting your account in the application. You can delete your user account yourself in the application at any time (Clause 2.3). Before the deletion, the application provides your GoBD archive for download. The deletion ends the contract immediately. We also end your subscription with our payment service provider, so nothing more is charged afterwards. We delete your data immediately; the 60 days under Clause 4.4 do not apply, and the data is removed from backup copies in the course of the regular rotation. We do not refund the fee already paid for the current billing period, not even on a pro-rata basis. If you delete your account during the trial period, no costs are incurred. If you want to keep using the period you have paid for, terminate under Clause 4.2 effective at the end of the billing period instead. Mandatory statutory provisions remain unaffected.

Prices and payment​

5.1 The prices of the plan booked at the time the contract is concluded apply. All prices are net prices plus the applicable statutory value-added tax.

5.2 The fee is payable in advance for the respective billing period, for the first time at the start of the first paid billing period (Clause 3.3). Payment processing is handled via our payment service provider, Stripe: we collect the fee at the start of each billing period via the payment method stored in the order process. The available payment methods are shown to you during the order process. We provide your invoices electronically; you can find them at any time in the customer portal (Clause 4.2).

5.3 Failed payment. If a payment due cannot be collected – for example because your card has expired or a direct debit is returned – we inform you by email and within the application. In doing so, we name a date that lies at least 7 days after this notice. Until then, you can make up the payment, for example by storing a different payment method in the customer portal. If the payment has not reached us by that date, we lock your access. Even while your access is locked, you can export your data and delete your account (Clause 2.3). Your data remains stored and is not deleted because of the lock. As soon as the payment has reached us, we lift the lock. If the payment is still outstanding 30 days after the lock, we terminate the contract extraordinarily (Clause 4.3); Clause 4.4 applies. Otherwise, the right to extraordinary termination for good cause (Clause 4.3) remains unaffected.

Beta price​

6.1 If you book the Pro plan at the beta price by our personal invitation (Clause 3.4), the beta price of €59.00 net per month or €590.00 net per year applies to you – for as long as your contract in the Pro plan runs without interruption, even after we have ended the beta program or your participation in it has ended. Clause 6.2 governs when the beta price ends; for as long as it applies, the amount can change only under Clause 6.3. The beta price is a discount that we grant to personally invited customers. It does not require any contribution on your part: it does not depend on whether or how often you give us feedback, take part in surveys or conversations, or consent to data processing. The Pro plan includes all features under Clause 2.2 and has no limit on the number of assignments (Clause 2.2a). If we later move features of the Pro plan into a higher plan, you keep them for the entire term of your contract (Clause 8.3).

6.2 The beta price is tied to the uninterrupted continuation of your contract in the Pro plan. It ceases to apply if the contract is terminated – for any reason and by either party – or if you change the plan or the billing period in the customer portal; the regular prices then apply. We ourselves will not terminate a contract at the beta price by ordinary termination under Clause 4.3 during the first five years from the start of the contract; after that, we may terminate it with twelve months' notice, effective at the end of a billing period. This does not apply if we discontinue DolmiDesk altogether, if we no longer offer any plan with the core features of the Pro plan, or if we cease our business operations; in those cases, Clause 4.3 continues to apply. If we transfer DolmiDesk to another company and you do not agree to your contract being taken over, we may terminate the contract with three months' notice. If you object to a change under Clause 13.2 or 13.3, the previous version continues to apply to your contract at the beta price; in that case, only you may terminate. The right to extraordinary termination for good cause remains unaffected for both parties. If you want to switch between monthly and annual billing and keep the beta price, write to us at support@dolmidesk.com: we will then move you to the corresponding beta price, and you keep it. The then-current prices apply to any later new contract.

6.3 Clause 7.1 also applies to the beta price: it can be adjusted at most once per calendar year within the index-linked limit, in both directions. We calculate the adjustment from the beta price, not from the list price of the Pro plan. Clause 7.2.3 does not apply to the beta price: a further-reaching change under Clause 7.2 only takes effect if you expressly agree to it; if you do not agree, your previous price continues to apply. We also change this Clause 6 in relation to you only with your express consent; Clause 13.2 does not apply to this.

Price adjustment​

Prices may change over the course of a longer contractual relationship. We deliberately distinguish between two cases here: a narrowly limited adjustment tied to an official index (Clause 7.1) and any change going beyond that, which only takes effect with your consent (Clause 7.2).

Index-linked adjustment​

7.1.1 We are entitled to adjust the agreed fee at most once per calendar year to offset changed costs for operations, infrastructure, support, and further development.

7.1.2 The amount of the adjustment is limited to the change in the Consumer Price Index for Germany (VPI, 2020 = 100) published by the Federal Statistical Office (Statistisches Bundesamt), compared to the same month of the previous year. The most recently published index figure at the time of the announcement is decisive.

7.1.3 The adjustment applies in both directions: if the index falls, we reduce the price by the same proportion. An increase is excluded unless it is based on a corresponding index change; an increase in our margin is not possible under this clause.

7.1.4 We announce the adjustment at least one month before it takes effect in text form (usually by email to the address you have provided). The announcement states the previous and the new price, the effective date, and the index figure used, so that you can verify the adjustment yourself.

Further-reaching price changes (change offer)​

7.2.1 We do not make price changes that go beyond Clause 7.1 unilaterally. We may offer you such a change; it only takes effect if you agree to it.

7.2.2 We announce such an offer at least one month before the intended effective date in text form, and separately draw your attention to the significance of your conduct as well as to your right of termination under Clause 7.3.

7.2.3 If you continue the contract after the intended effective date without terminating or objecting to the offer by that time, your consent is deemed to have been given. If you object, the change does not take effect; in that case, we may terminate the contract as an ordinary termination under Clause 4.3.

7.2.4 A change offer is not limited in amount – it does not take effect without your consent in any case. The maximum amount under Clause 7.1 applies exclusively to the unilateral, index-linked adjustment.

Right of termination and consumers​

7.3.1 Under Clause 4.2, the contract can be terminated at any time, effective at the end of the current billing period. You can therefore end it before any price change takes effect. If a change takes effect at a time when you could not terminate due to a prepaid period, we grant you a special right of termination effective as of the effective date and reimburse prepaid fees on a pro-rata basis.

7.3.2 If, contrary to Clause 1.3, you are a consumer within the meaning of § 13 BGB, the following applies in addition: within the first four months after the contract is concluded, we will not increase prices (§ 309 No. 1 BGB). Changes under Clause 7.2 only take effect for you with express consent; the deemed-consent provision under Clause 7.2.3 does not apply.

Scope of application​

This provision applies to all tariffs and plans – including those introduced in the future – as well as to the beta price under Clause 6.

Changes to the scope of services​

8.1 DolmiDesk is under continuous development. We are entitled to change the composition of the plans, in particular to add new features and to remove individual features.

8.2 We may make changes that do not adversely affect the contractually owed scope of services – such as additional features, technical improvements, or adjustments to the user interface – at any time.

8.3 If a feature that is material to the contractual use is discontinued, or if we reduce the assignment quota of your plan (Clause 2.2a), we will announce this at least one month in advance in text form. If the change is not reasonable for you, you can terminate the contract with extraordinary effect as of the date the change takes effect; we will reimburse prepaid fees on a pro-rata basis. If we move a feature into a higher plan, you keep it in your plan for the term of your existing contract.

8.4 Changes that we are required to make due to a change in the law, an official or judicial order, or a change on the part of a third-party provider (e.g., the discontinuation of an interface) may also be made at short notice. In this case, we will inform you without delay.

8.5 Preview features. We release individual new features for you to try out before their general release and mark them clearly in the application as "Preview" (in the German interface: "Vorab"). Preview features are available in the Pro plan. The early access to new features under Clause 2.2 consists in your being able to try out preview features; there is no entitlement to any particular preview feature. The following applies to preview features:

  • They are in development: they may be incomplete, contain errors, and change. You check the results of a preview feature before you use them.
  • A preview feature does not replace or change any feature under Clauses 2.1 to 2.3; these remain usable unchanged alongside it. This applies, for example, to creating, numbering, cancelling, and correcting invoices, calculating fees, sending, the dunning process, the document vault, the export functions, the deletion of your account, and the security features.
  • A feature remains a preview feature for at most six months. After that, we release it generally or remove it.
  • We may change, suspend, or remove a preview feature; the notice period under Clause 8.3 does not apply to this. If you have entered data in a preview feature, we announce its removal at least one month in advance in text form; this data remains exportable for you until you delete it or your contract ends.
  • The deadline for the first response under the Service Level Agreement does not apply to tickets about preview features; no credit arises for a missed first response to them. Security incidents, a suspicion of data loss, and disruptions of a feature under Clauses 2.1 to 2.3 remain unaffected by this, even if a preview feature is the cause. If the application as a whole cannot be reached, this counts like any other outage.
  • If a preview feature requires a further subprocessor, we release it only after the notice period of the data processing agreement has expired.
  • Your statutory rights, the data processing agreement (Clause 12.2), and the liability provisions under Clause 11 remain unaffected.

Right of withdrawal​

9.1 There is no statutory right of withdrawal, because we conclude contracts exclusively with business operators within the meaning of § 14 BGB (Clause 1.3).

Duties to cooperate​

10.1 You keep your access credentials secret and protect them from access by third parties. If you suspect misuse, please inform us without delay.

10.2 You ensure that you are authorized to process the personal data of third parties (e.g., your clients) that you record in DolmiDesk, and you observe your own data protection and professional obligations when doing so – in particular any duty of confidentiality under § 203 StGB.

10.3 You review the invoices and billing details created by DolmiDesk on your own responsibility before sending them.

Liability​

11.1 We are liable without limitation for intent and gross negligence, for injury to life, body, or health, under the Product Liability Act (Produkthaftungsgesetz), and to the extent of any guarantee we have assumed.

11.2 In the case of simple negligence, we are liable only for the breach of a material contractual obligation (cardinal obligation) whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely. In this case, liability is limited to the foreseeable damage typical for this type of contract.

11.3 Beyond this, liability is excluded – in particular for damage arising from incorrect or incomplete input, from a failure to review the invoices created, from outages of the third-party services named in Clause 2.5, or from decisions of an AI assistant connected by you (Clause 2.6).

11.4 You should regularly back up your data using the export functions provided. We are liable for data loss only to the extent that would also have arisen with proper data backup on your part.

Data protection​

12.1 Information on the processing of personal data can be found in our Privacy Policy.

12.2 To the extent that we process personal data on your behalf, this is done on the basis of a data processing agreement pursuant to Art. 28 DSGVO. You can access this, as well as the documents on technical and organizational measures and the list of subprocessors, within the application under Settings → Data Protection.

12.3 For address suggestions and route calculation, DolmiDesk transmits addresses on your instructions to Google as an independent controller (details in the Privacy Policy under "Address Suggestions and Route Calculation (Google Maps Platform)"). For these functions, the Google Maps Platform Terms of Service for the European Economic Area (https://cloud.google.com/terms/maps-platform/eea) and the Google Controller-Controller Data Protection Terms (https://business.safety.google/controllerterms/) apply in addition; you comply with them insofar as they concern you. The lawfulness of the transmission and informing the data subjects are your responsibility (data processing agreement, "Nature and Purpose of the Processing").

12.4 If you connect an AI assistant (Clause 2.6), DolmiDesk transmits, on your instructions, the content of your account that the assistant retrieves to its provider – including the PDF files it shows you and personal data of your clients. The provider is not our subprocessor; it processes the data under the contract you have concluded with it (details in the Privacy Policy under "AI Assistant" and in the data processing agreement). The lawfulness of the transmission, the agreements with the provider that you need for it, and informing the data subjects are your responsibility (Clause 10.2).

Changes to these T&Cs​

13.1 We may change these T&Cs to the extent necessary to adapt to a changed legal situation, to case law from the highest courts, or to changed technical or economic circumstances, and provided this does not unreasonably disadvantage you.

13.2 We announce changes at least one month before they take effect, in text form. If you do not object before they take effect, they are deemed accepted; we separately point this out in the announcement. If you object, either party may terminate the contract effective as of the date the change takes effect. Price adjustments are governed exclusively by Clause 7.

13.3 This clause applies accordingly to changes to the Service Level Agreement (Clause 2.2).

Final provisions​

14.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, mandatory consumer protection provisions of your country of residence remain unaffected.

14.2 If you are a merchant, a legal entity under public law, or a special fund under public law, Frankfurt am Main is the exclusive place of jurisdiction.

14.3 Should any provision of these T&Cs be or become invalid, the validity of the remaining provisions remains unaffected.

14.4 The language of the contract is German. Translations are provided for informational purposes only.

14.5 We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

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