Contact and support
Do you have questions before you order, or do you need help with your account? Book a free demo or write to us – here you'll find the right way.
Rather by email: support@dolmidesk.com
Before you order, a demo is the best way to clear everything up. If you're already a customer, the quickest way to reach us is straight from the app.
Before you buy
Which package fits your workload? How do the 30 trial days work? Will we take over your existing clients and invoices? And does DolmiDesk fit the way you work at all? We'll clear that up together in a short demo.
Rather write? Email support@dolmidesk.com.
Already a customer?
Stuck, found a bug, or have a question about your invoice or your subscription? Here's how to reach us:
Contact form in the app preferred
In the app: profile at the bottom left → Contact
Your name, email address and account ID are sent along automatically, and you get a confirmation of receipt by email. Sign in
support@dolmidesk.com – in the Standard and Pro packages; please from the address you sign in to DolmiDesk with.
Subscription and invoices
Change your package, cancel, download invoices or change your payment method – you do all of that yourself in the customer portal.
Manage subscriptionThe first answer comes from a person, not a bot. How quickly it comes depends on your package.
We're glad to receive bug reports through the contact form, without committing to a response time. The manual and the FAQ answer a lot.
Write to us through the contact form or by email: you get the first answer to questions and bug reports within 3 working days. For feature requests, we promise no response time.
The first answer to questions and bug reports comes within 24 hours, counted on working days. At the same priority, we handle your requests before those from the Standard package. For feature requests, we promise no response time.
Service hours: Monday to Friday, 9 am to 5 pm (Berlin time) – except on public holidays in Hesse and on 24 and 31 December. Only these days count as working days. All commitments in the Service Level Agreement
Do you suspect a security incident – for example a sign-in that wasn't you? Write to support@dolmidesk.com at any time with "Sicherheitsvorfall" (security incident) in the subject line. We handle security incidents and data protection concerns without undue delay in every package, including Start.
Please don't send us health data of the people you interpret for. Describe cases without names: the number of the order or invoice is enough for us to find it in your account. On screenshots, black out names and addresses beforehand.
